Apply for Customer-Focused Sales with a Purpose

Quiring Monuments is a well-established family-owned firm that’s been operating in the Seattle area since 1949, serving families who have lost a loved one. We are an industry leader in designing and creating quality custom headstones, memorials, and monuments in North America. We bring over 75 years of family tradition, experience, and compassion to help families permanently preserve the memory of their loved one.
Please take some time to learn more about us at www.monuments.com and the services we provide.

We are looking for a full time Retail Memorial Consultant. This is a customer-service oriented sales position in a uniquely collaborative role.

Schedule:

Monday – Friday, normal administrative hours with some schedule flexibility.

Job Summary:

The Retail Memorial Consultant is committed to providing a perfect memorial with premium service for every client we serve. The Retail Memorial Consultant is happy working with teams/other departments and disciplines, enjoys forging relationships, and is naturally curious and interested in continuous learning.

Duties & Responsibilities:

• Listen attentively and connect with customers to develop a meaningful memorial by discussing ideas and details of personalization/craftsmanship.
• Support retail customers.
• Receive phone calls and schedule appointments to answer customer inquiries about products and memorialization.
• Secure sales via internet and telephone for development of customized monument orders - usually for out-of-state customers.
• Utilize Stone Spot software for order documentation, tracking, & data storage.
• Accept & appropriately process/route payments from customers.
• Research historical orders for matching new memorial orders.
• Secure photos and rubbings of monuments at local cemetery locations for pending orders and customer approval.
• Communicate with cemeteries regarding retail orders; maintain records and a working knowledge of cemetery rules and regulations.
• Respect wholesale vendees’ relationships with families they serve.
• Process forms and request funds from administration for payment of applicable fees to cemeteries or appropriate professionals.
• Communicate with Production Manager regarding scheduling production time, special orders, & late or missing orders.
• Request pricing and quotes from Manager to properly price memorials, freight/shipping, & services, & track sales tax rates/rules.
• Collaborate with in-house designers for customer memorial projects.

Knowledge, Skills and Abilities:

• Must be empathetic in relating to families who have experienced loss.
• Knowledge of memorial costs, layouts, restrictions, and standards of different cemeteries.
• Computer skills: Outlook, MS Office, ability to learn custom applications.
• Excellent written & spoken communication abilities.
• Commitment to Teamwork, Continuous Improvement and Total Quality in everything we do.

Benefits:
• Medical, Dental & Vision Insurance
• Flexible Spending Account
• 401k
• Paid Vacation & Sick Time

Commission and potential bonus
Net estimated compensation $45,000-$80,000+

If you like a challenge and this sounds like an exciting opportunity please submit your resume.