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Apply for Client Service Representative

A Redmond based veterinary hospital is looking for either one motivated full time Client Service Representative, or two for part time!

Schedule:

Full Time Schedule: Thurs: 2-7; Fri: 2-7; Sat: 7:45 - 4, Sun: 7:45 - 4 and Monday 10 - 7

OR

Sun: 7:45 am - 4 pm; Monday: 10 - 7; Tues: 2 - 7; Wed: 2 - 7

and

Thurs: 2-7; Fri: 2-7 Sat: 2-7

Job Overview:

Duties include answering telephones, greeting clients, scheduling, filing, and data entry. The ability to work well within a team environment is essential. Having a positive attitude and promoting a welcoming atmosphere is important in this role.

Primary Responsibilities:

• Handles all aspects of the customer experience from welcoming and ensuring guest comfort, preparation for appointments and the cleanliness of the main entry way, exam rooms and restrooms.
• Answers incoming telephone calls utilizing proper telephone etiquette. Screen calls that are handled by other staff members and take care of routine calls while directing other calls as necessary. Follows protocol for handling emergency calls.
• Provides knowledgeable sub-professional advice concerning the care and treatment of animals including questions regarding hospital services, fees, animal care and treatment in accordance with hospital policies.
• Handles all aspects of client discharge from billing and payments, medication/new client kit presentation and instruction, and any over the counter sales of pet food and supplies.
• Schedules appointments for the clinic after obtaining all necessary data concerning the animal and owner. Prepare all required forms such as animal clinical records, health certificates, immunization certificates, lab reports and euthanasia certificates in advance, if possible.
• Data entry of all pertinent patient information and history, while managing all medical records and files.

Job Requirements:

• 1 year of recent experience at a small animal veterinary hospital (preferred) AND/OR
• 2 years customer service experience

Compensation & Benefits:

• Paid Vacation and Sick Leave
• Paid Holidays and Paid Birthday Holiday
• Continued Education Allowance $300/year
• 3% matching 401 K Retirement Plan
• Discounted Veterinary Care

Location Pay rateTax term
Redmond, Washington, United States DoE + BenefitsW2 Employee
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